The delivery service takes 2-3 working days for all areas within the Sultanate, excluding weekends and public holidays. For the United Arab Emirates, it takes 4-5 working days, excluding weekends and public holidays.
You can track all orders through the email registered with your order, or by contacting customer service via the following WhatsApp number:
Yes, you can activate the service during the payment process by selecting the option "Recipient is someone else" and providing their address and phone number in the shipping details. You can also write a message in the "Gift Card" section, and we will include it on the card.
You can exchange the product only if there is a change in size or a manufacturing defect within 14 days of purchase, and only once. This can be done through the main office during official working hours. For more info, kindly contact us through our WhatsApp number below:
We are happy to assist you through WhatsApp at.
You can visit us at HILIA Galleries, where we guarantee you a unique and luxurious experience by clicking on the "World Of HILIA" tab and then "Galleries" at the top of the main menu.
All our products - except for some antiques - are made from the finest sterling silver 925, coated with the best protective layers to keep the piece shining for as long as possible.
Silver is naturally prone to oxidation due to exposure to various factors such as perfumes, humidity, and water, which can lead to a change in the piece's color. Please avoid the above factors to maintain the color for as long as possible.
We are delighted to create luxurious and unique pieces with limited editions that suit your taste and occasions. Click on the "Contact Us" tab, and one of our staff will get in touch with you as soon as possible.