TERMS AND CONDITIONS OF SALE

  1. Definitions:
    In this platform, unless the context requires otherwise, the following terms shall have the meanings referred to.
    • “HILIA”, “website,” “Online gallery” “we,” “us,” or “possessive pronoun”: refers to management. 
    • "User": means the person who visits the online Gallery, uses it, registers his membership on the site, or enters with us into this agreement or any of its sections.
    • The “buyer” is the person who completes the procedures for purchasing products using the “HILIA” online Gallery.
    • “Rules and Legislations” refers to the laws, regulations and legislation in force in the Sultanate of Oman.
    • “Policy” refers to this document and its terms and conditions.
      “Smart devices” are computers, mobile phones, handheld devices, or any similar devices that can access the “HILIA Electronic Gallery” to perform any transaction with them.
    • “Competent Authorities”: means each concerned government agency, whether it has administrative, technical or judicial authority in the Sultanate of Oman.
    • "Online Gallery": means the "HILIA Online Gallery".
    • “Management”: it is meant “HILIA” management and the “Online Gallery”.

  3. Subscribe
    To use the "Online Gallery" you will need to register when you enter the site, and you will be asked to provide information about yourself so that it is true, accurate, current and complete in all respects, and in order to be able to make purchases on the "HILIA" site, you will be asked to provide personal details and, in particular, enter Your real name, phone number, email address, and other required information as indicated on the platform. When registering in the “Online Gallery”, the following conditions must be adhered to: -

    1. Registration
      When you want to register as a new user in the "Online Gallery ", this enables you to obtain an electronic username and password to use when entering, and to take any action available to you in accordance with the applicable policy on the site and according to the "Rules and Legislations".
    2. Eligibility

      The purchase of our products through the "Online Gallery" is limited to the parties who can legally conclude contracts on the Internet, and your use of the "Online Gallery" with the intent to take any action that you declare that you are fully competent under the Civil Transactions Law issued by Royal Decree No. 29/2013, that you have reached the age of majority - It is the completion of eighteen years of age - enjoying your mental faculties, not being interdicted, and qualified to exercise all your civil rights.

  5.  Privacy Policy
    "HILIA” takes utmost importance to all data related to its customers that it accesses through the "Online Gallery " and which it has in its possession. "HILIA" will be committed to ensuring that this data is protected and is not allowed to be used except for the purpose of the "Online Gallery " or for a permit in accordance with the applicable laws.

    1. confidentiality
      “Confidential Information”: - any information and/or data in any form that relates to any of the business, operations, plans, strategies, ideas, concepts, intentions, business relationships, products, prices, current, future and potential price structures of the parties, margins, trade secrets, customers, market opportunities, and business requirements, know-how, patents, inventions and/or design rights.
      “HILIA” undertakes, in exchange for the confidential information it obtains from the user, not to use or disclose this confidential information except to further the achievement of its purpose, and not to disclose this confidential information to any third party except to communicate the confidential information to its managers, employees and professional advisors who need to know this confidential information in order to achieve the purpose and to ensure that every person to whom confidential information is disclosed is bound and kept confidential and not disclosed, and does not apply to disclosure if that information and data at the time of disclosure were publicly available and known to the public, or that disclosure was by law or court order Competent.

    2.  Personal data
      • “HILIA” uses your personal information in accordance with the Privacy Policy, please take the time to read it carefully, as it includes important information about how we collect and use your data, your use of this site means that you agree to the use of your data as described in the Privacy Policy and you undertake that all data you provide is accurate.

      • “Data” means all the data that is collected about the user during registration in the "Online Gallery" or while using it, or during a payment request for a product or service purchase or during a product delivery request, or that the user provides us with at any time or data of the smart devices used by the user.

      • The "Online Gallery" undertakes to maintain the records that contain the personal data of the user or any records of electronic communications, which are in our custody or under our control or with our agents or legal persons working with us, and also undertakes to take reasonable steps to ensure that the personal data of the user, and related records, are protected security commensurate with importance.

      • “HILIA” also undertakes to keep your personal or banking data for the period required by the nature of the transaction that you carry out through the "Online Gallery", and not to deal with your personal data for unauthorized or permitted purposes with or without charge with any other party unless it is required or authorized by us. Under the relevant "laws and legislation", or with the prior written consent of the user to whom the information relates.

      • However, you know and agree that the Internet is not a secure means, and that the confidentiality of your data cannot be fully guaranteed, and we, on our part, undertake, within the limits permitted by law, not to disclose or use your confidential data in a manner inconsistent with your right to privacy, and your data will not be traded with third parties, and data will not be disclosed except in cases that require it, according to the following:
        • Entities that participate with us in providing services to protect against credit risks, fraud and electronic piracy.
        • If we are required to disclose or share your personal data in order to protect the rights, property, or safety of the Site, our employees, or others.
        • In the event of issuance of a judicial ruling or decision by the competent judicial authorities, or the existence of "laws and legislation" or the issuance of a decision by the competent authorities obliging us to do so.

  7. Industrial Property:
    All content in the "Online Gallery" belongs to "HILIA", and they are the owners or licensees of all industrial property rights to the site and its content (such as texts, graphics, logos, button icons, images, sound clips, digital downloads, data collections, and programs, including display and compilation (the content itself), and all rights the contents of the site are guaranteed and protected by international copyright laws, as well as by "laws and legislation" in the Sultanate of Oman related to copyright, authors' rights and database laws. All these rights are thus reserved: -

    1. The User is not permitted to systematically extract and/or reuse parts of the Website or the Content, and in particular, not to use data mining, robots, data gathering and similar data mining tools (whether one or more) to reuse any substantial parts of the Website. You must also not create and/or publish a database containing material parts of the Website (e.g. our prices and product lists) without our prior written consent.

    2. Unless the "Online Gallery" website expressly states otherwise, all persons (including their names and images), third-party brands and images of third-party products, services and/or websites on the website are not associated with us or affiliated with us in any way. Of course, any brand/names featured on the site are owned by the respective brand owners.

  9. External Links and Commercial Offers:
    The “Online Gallery” site may contain links to other sites and resources provided by third parties on the site for your information only, and we have no control over the content of those sites or resources, and these links should not be construed as an endorsement by “HILIA” of those linked sites, “HILIA” will not be liable for any loss or damage that may arise from your use of it.

    External links to other sites on the Internet that are owned and operated by third parties (external sites) The links are provided only as a convenience to you and not as an endorsement by “HILIA” of the contents of these external sites, and the user acknowledges that “HILIA” is not responsible for the availability of any information or content of any external site or Error, violation or damage. You should also contact the site administrator or supervisor of these external sites. If you decide to access websites linked to a third party, you do so at your own risk. ".

    The “Online Gallery” website may contain information about various sales promotions that “HILIA” operates on its own or jointly with another party (sales offers) All sales promotions are subject to further terms and conditions that you must comply with if you wish to enter or participate in any sales promotion.

  10.  Procurement procedures
    The services that we provide allow you to search through the “Online Gallery” and purchase products for some countries in the world - according to the list of countries that will appear at your request for purchase - and this list is updated from time to time. You will receive an email detailing your order, this email is not an acceptance of your order, just a confirmation that we have received your order, and for the implementation of purchase orders and the completion of the purchase contract, they are subject to the following conditions: -

    1. Acceptance of the order and completion of the contract concluded between you and “HILIA”, in which you will receive a second email containing the tracking number, and the sale contract is considered complete with “HILIA” after receiving this message and After receiving this letter, which took place in the Sultanate of Oman, and the third party does not have the payment processor affiliated with us or the nominated mail carrier has the authority to accept an application on behalf of “HILIA”.

    2. “HILIA” reserves the right not to accept or fulfill your order in the event that we are unable to obtain authorization for payment, shipping restrictions apply to a particular product, the ordered product is not available or does not meet our quality control standards and is withdrawn, or You do not meet the eligibility criteria set out on this Platform.

    3. In addition, we may refuse to process your request for any reason or refuse service to anyone at any time at the discretion of the management of “HILIA” and we will not be liable to you or any third party in this regard.

    4. “HILIA” makes every effort to ensure the accuracy of the details on our Website and to ensure that all details, descriptions and prices appearing on the Website are accurate, and given that in some cases such information may be in error, we shall not be obligated to accept or fulfill an order for the product as advertised at an incorrect price and we reserve the right to cancel such an order that has been accepted or in transit. You will be notified as soon as possible if we discover an error in the price of any of the products you have ordered, and we will give you the option of reconfirming your order at the correct price or canceling it. We will send you a message via E-mail or telephone to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If we are unable to contact you, the order will be deemed to have been cancelled. If canceled after payment, you will be refunded the full cost as soon as possible.

      The products sold are provided for your personal and private use only, and you agree not to use the products for any commercial purposes or for resale, and you also agree that you will not export, re-export or otherwise, and we have no liability to you for any loss of profits and loss business interruption, loss of employment, or violation of the law.

  12. Financial Policies

    1. Pricing Policy
      The prices displayed for our products on the website are in Omani riyals and are not inclusive of taxes. These prices are subject to change at any time according to the absolute discretion of the management of the “HILIA” website and changes in the prices of raw materials and other changes. We also provide you with some complementary services such as delivery services Products, customer service, and direct payment collection via electronic payment channels without any additional costs.

    2.  Payment method
      The method of payment for the value of the offered products will be in the event of a request to purchase any product in the “Online Gallery” and confirmed by the buyer by electronic payment in advance, or any other methods that will be announced clearly from time to time. Once the transaction is completed, the payment will be deducted and cleared from Your account will then be redirected to the “Online Gallery”.
      Taxes 5% of the invoice value will be added to the Value Added Tax (VAT) or any other applicable taxes or fees from the competent authorities for each product or service.

  14. Delivery and Handling policies
    1. Delivery
      The "Online Gallery" policy includes the provision of logistical services to deliver our products, and when you choose the product, you become a party to the delivery service contract provided with our contractors, and therefore the costs of these services will be imposed and will be shown when purchasing products locally and internationally and before payment, and your contract with us ends once the products are delivered by Through the contractors with “HILIA” and receiving it from you, while outside the Sultanate, it will be upon confirmation of the date of receipt of the products or materials by the company contracting with “HILIA” to deliver the product.

    2. Handling
      The "Management" contracts with local and international companies to deliver its products to the customer and has the right to change the service and its prices or the service provider at any time. The delivery steps will be as follows:
      • After the completion of the purchase procedures, we follow all the logistical stages until they are delivered to you at your request, and the companies contracting with “HILIA” will contact you to schedule delivery of the goods to you, and at this point the responsibility for the purchased products will pass to you.
      • The delivery times that appear on the "Online Gallery" will be estimated and not obligatory, as initial dates until confirmation by the delivery companies contracting with “HILIA” on the specified date, and the time you deliver them to the address you gave us. The products become your responsibility and you are not entitled to claim the company or refer to it by compensation in any way.
      • All our products are only delivered to the buyer (customer) after showing his identity card, and if you have specified a recipient other than yourself to receive the product (for example as a gift) you will not receive the products until after the recipient shows his identity, and this is considered as an authorization from the buyer to the recipient, and you accept that their signature ( at the delivery address) is evidence of delivery and fulfillment by “HILIA” and the transfer of responsibility for it and the release of its liability.
      • “HILIA” management will not be responsible for any delay in the delivery of its products resulting from giving incorrect or misleading data or incorrect data at the delivery address.
      • In the event of force majeure “HILIA” is not responsible for any delay caused by reasons beyond its control or will, and we will take the necessary steps to reduce the impact of the delay, in which case you will be contacted by the company contracting with “HILIA” to arrange new delivery date after the condition ends.
      • The product arrived and the customer was notified of the arrival of the goods and refused to receive it, or did not come to the headquarters of the company contracting with “HILIA” to deliver the goods within 30 days from the date of notification, the shipping company has the right to dispose of the product or sell it, as the case may be.

    4. International destinations
      As “HILIA” guarantees ordering products for delivery to an international destination, there are restrictions on some products in certain international destinations, so please review the information contained in the authorized countries field in the "online Gallery" before booking the order, you can obtain details about the countries that we deliver to On the Orders and Delivery page, the order may be subject to import duties and taxes that are applied when the package arrives at that destination, and when the goods arrive and the shipping company pays any expenses related to duties or taxes to the customs authorities on behalf of the recipient, these expenses are borne by the consignee of the goods upon receipt, You must comply with all applicable laws and regulations of the country to which the Products are being dispatched, and “HILIA” will not be liable if you breach any of these laws.

  16. Return and exchange policies
    The policies followed in the "Online Gallery" is not to replace or return the products sold after completing the purchase procedures and receiving the product, and “HILIA” is doing its best to make the description of the products displayed on the site as accurate as possible, however we cannot guarantee that all Details are accurate, complete or error-free, and we try not to present products with defects or of lesser quality than the corresponding standards for sale in the market via the "Online Gallery" however we cannot guarantee that the display of images on your electronic devices reflects the true color and shape of the product accurately.

    If the product you ordered contains apparent defects or damage, or if it is of lower quality, any complaint about our products will be dealt with in accordance with the laws “Rules and Legislations” related to consumer protection in the Sultanate of Oman, and accordingly all invoices will be issued in Arabic and translated into English. In this case, please contact the Services Department via its e-mail to file a complaint in the "Online Gallery" and arrange a return. The return and exchange policy are subject to the following controls:
    1. A complaint must be submitted about any defect on our products within 15 days from the date of receipt, accompanied by a copy of the invoices, and as soon as we receive the complaints, they are studied and verified, and each case is approved by us separately, and upon approval, the product is returned for inspection by specialists in “HILIA”.
    2. The return of the products inside and outside the Sultanate is arranged through the same companies that delivered the product and contracted with “HILIA”.
    3. If it is proved that there is a defect, damage or is of lower quality, “HILIA” will bear the costs of returning the product to it, and returning shipping to the buyer “customer”, and any applicable delivery fees and any reasonable costs incurred when returning the products, and it will be shown to the buyer The “customer” has the option to repair the product, or replace it with another product whose value does not exceed the damaged product.
    4. If it is proven that the cause of the damage was caused by the buyer (the customer), he will bear all shipping and re-shipping costs to him to return the product.

  18. The agreement
    We welcome all users of the "Online Gallery" “HILIA” and we are pleased to present the terms and conditions of the agreement for the use of our "Online Gallery", which is an "Online Gallery" for the sale of products and gifts displayed in our showrooms, and “HILIA” will update its policies from time to time in its "Online Gallery", if you log in to the "Online Gallery" on smart devices or others or the like, this means a final and unconditional approval of this agreement from you on its policy, as follows: -
    1. “HILIA” defines the terms and policies that apply to your use of the "Online Gallery” - whether you use it to order products or just browse them - you agree to these terms and policies and you are not allowed to use the "Online Gallery” if you do not agree to them and you must leave it immediately.

    2. The terms contained in the "Online Gallery” include the published terms and policies, the full and exclusive understanding and agreement between you and “HILIA” , and you are not entitled to use the "Online Gallery” in any way that causes or is likely to cause interruption, damage or obstruction in any way, and you must not use of the "Online Gallery” in any manner that may breach any applicable local, national or international law or regulation in any way that has an illegal or fraudulent purpose or effect, and that you understand that you are responsible for all electronic communications and content transmitted from your computer to us, and that you must use the "Online Gallery” Email for legal purposes only.

    3. All electronic data and information in the "Online Gallery” and found in the information network are subject to the Information Technology Crimes Law promulgated by Royal Decree No. 12/2011 and applicable law. hence, any subscriber who commits acts contrary to it will be subject to legal accountability, and that he bears all responsibility for any Incorrect data or information that you submitted in the "Online Gallery” and the resulting legal liability, in addition to closing your account and preventing you from participating.
      Among these acts, for example, are not limited to: -
      • Deliberately and unlawfully entering the "Online Gallery” and bypassing your authorized entry, with the intent of destroying or causing harm to users or beneficiaries.
      • Changing its design, modifying, destroying, canceling or occupying its title.
      • Entering, using smart devices, in the "Online Gallery” and its information system, and causing anything that would stop or disable any of them, or cancel, change, modify, distort, damage, or destroy the programs, data, or electronic information used.
      • Using information technology means to commit the crime of falsifying my information for the "Online Gallery” , by changing the truth in the electronic data or information, which would benefit yourself or others, or cause harm to others.
      • Infringement of the industrial property right of the "Online Gallery” and its use in the infringement of any other legally protected right of the author or holder of a related right or of industrial property rights in any form of infringement stipulated by law, and other criminal acts according to the laws, “Rules and Legislations” in force in this regard.

    5. Liability
      • Any breach of clause (1,2) is a criminal offense under the law of the Sultanate of Oman and is punishable by law. We will, in compliance with any enforceable law or public order, report any such breach and disclose your identity to the relevant law enforcement authorities, if Your breach of any of the terms and conditions and/or terms and conditions of products and services provided by a third party, then you must fully indemnify us for all costs, expenses, liabilities, damages and losses - except for any indirect, incidental or consequential losses - including any interest, penalties, fees and legal expenses or Other professional incurred or paid by us in connection with your breach of the Terms, Policies and Conditions.
      • All procedures for registration and participation in the "Online Gallery" are subject to policies, requirements, regulations and legislation.” Thus, the administration is not responsible for violations and breaches of laws by any person who registers in the "Online Gallery", and that he alone bears that responsibility before the law and before others.
      • You are communicating with the "Online Gallery" electronically when visiting the site and/or booking an order, and therefore you agree that all agreements, notices, disclosures and other communications that we send to you electronically (on our behalf) satisfy any legal requirement as if they were in writing.
      • The user of the "Online Gallery" undertakes to preserve his secrets and the secrets of other users, and undertakes not to disclose any data related to operation to others, whether for a fee or without payment, and that you bear the legal responsibility for any breach of the confidentiality policies contained therein.
      • The law of the Sultanate of Oman governs any item related to your request and use of the "Online Gallery” in accordance with its policies, and the terms and relationship between you and “HILIA” are subject to the laws “Rules and Legislations” in the Sultanate of Oman, and any dispute or claim related to these policies that govern your use of the service shall be the exclusive jurisdiction of the courts of the Sultanate of Oman. Any action against “HILIA” shall be exclusively in the competent courts in the Sultanate of Oman.
      • “HILIA” management understands that you as a consumer have legal rights regarding defective or non-conforming products. In the event of any defect when purchasing our products, any complaint about our products will be dealt with in accordance with the laws “Rules and Legislations” related to consumer protection in the Sultanate of Oman, and will not affect any from the content of the policies on these legal rights.
      • “HILIA” refusal to exercise or apply any right or condition of the conditions does not constitute a waiver of this right or provision, and if any text, provisions, conditions or policies in the "Online Gallery” are invalid, illegal or unenforceable, which guarantees the interest of both parties It binds each of the parties' successors and assigns, and the validity, legality and enforceability of the remaining provisions of the Terms shall not be affected in any way or be prejudiced.
      • In the event of force majeure - the case of circumstances beyond our control - we will not be liable for any failure to perform or delay in performing any of our obligations to you if such failure or delay is caused by circumstances beyond our control and the circumstance is beyond our control - including but not limited to - such as - by Allah's will - fires, floods, earthquakes, collapse, bad weather or any other natural disasters, interruption of transportation, accidents, wars, terrorist attacks, riots and strikes, curfews, trade disputes, government action, failure of public communication networks or Private or transportation networks ..... etc. And if one of these circumstances occurs and our performance of duties towards you is affected as a result of the event, our duties towards you will be suspended for the duration of the circumstance and after the end of the circumstance:
        • The management of "HILIA" will do its best to communicate with the customer after the end of the emergency situation to complete the sale procedures.
        • In the event that the delivery of products is affected due to the emergency circumstance, you will be contacted by the company contracting with “HILIA” to arrange a new delivery date after the circumstance ends.

    7. User Limitation
      • The User acknowledges and agrees that he may set limits from time to time in connection with the use of the Service, including among other things. notice, and shall not be liable to you or any third party for any such modification, suspension or discontinuance of the Service, and you agree that, in its sole and absolute discretion, you have the right to delete or deactivate your account, block your email or IP address, or terminate your access to or use of the Service - or any part thereof - immediately and without notice, and to remove and discard any content within the Service for any reason if we believe that you have violated its policies and terms.
      • Further, you agree that “HILIA” shall not be liable to you or any third party for any termination of your access to the Website or the Service, and in addition, you agree not to attempt to use the Service after any such termination.